The philosopher Heraclitus famously said “The only constant in life is change”. This is evident in the change recently experienced by our property. On 1 May 2021, the property formerly known as Protea Hotel by Marriott Pretoria Hatfield changed to the new, exciting, vibrant Hotel@Hatfield.  Change is inevitable and as such, the owners of the property made a decision to absorb the 10 year old hotel into their existing hotel chain, Hotel@. Over the last 4 months, we have transitioned from being part of a global network of hotels to become a more intimate, personal property. At the forefront of our new change stands three prominent ideas: 

1. Happy, friendly and fulfilled staff 

1. Thoroughly satisfied guests 

1. Fun, Fun Fun 

The rationale is that happy staff who enjoy serving guests with a smile results in guest expectations being anticipated in advance, going above and beyond expectation and ultimately, a completely satisfying stay for all our guests; business and leisure alike.  The change took place during a turbulent time with the covid19 pandemic rattling the industry, new variants discovered and a 3rd wave of new infections gripping the country. Through perseverance, commitment and team work, we managed to weather the storm and we are seeing light at the end of this very dark tunnel.