TERMS AND CONDITIONS
Application
All enquiries, advice, quotations or estimates made or provided by or bookings made with and/or all services rendered by or on behalf of Exporex (Pty) Ltd ('t/a Hotel@Tzaneen) are subject to these terms and conditions.
The Client and Authority
The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read, had explained (where applicable), understood and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as 'the Client').
Third Party Service Providers
Hotel@Tzaneen provides Clients with travel and/or other services either acting as itself or acting as an agent for principals engaged in or associated with the travel industry, such as activities ('collectively referred to as 'the Principal').
Hotel@Tzaneen represents the Principal as an agent only and accordingly accepts no liability for any loss, damage, injury, illness, harm or death which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise.
The contract in use by the Principal (which is often constituted by the entrance ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any right of recourse the Client may have, will be solely against the Principal. Hotel@Tzaneen will provide the identity and terms and conditions (or access thereto) of all the Principals relevant to the service being provided for the Client's booking. It's the Client's responsibility to familiarise themselves with such terms and conditions.
Booking, Deposit and Reservation
Once the Client has filled in the enquiry form, responded to an advertisement verbally or in writing or via e-mail or the Internet or has, without reference to any of the aforesaid, asked for more details (collectively referred to as 'the Enquiry'), about a particular destination, trip, tour or mode of travel (collectively referred to as 'the package) Hotel@Tzaneen will prepare and provide the Client with an estimate (by hand, telefax or e-mail) ('the Estimate'). Upon the Client's written confirmation that the facts and information contained in the Estimate is correct and upon acceptance of these Conditions by the Client signing, initialling or ticking the relevant tick boxes, the Hotel@Tzaneen will prepare a quotation for the package ('the Quotation'). A non-refundable deposit of 25% ('the Deposit') of the total estimated value of the package ('the Price') as specified in the Quotation is required in order to confirm reservations with Hotel@Tzaneen and the Principals ('the Booking'), subject to payment of the balance of the Price 7 (seven) days prior to the arrival date of the quoted package. Hotel@Tzaneen will not confirm any reservation if the deposit and a signed Quotation are not received. Once the Booking has been completed, the Client will be supplied with the document that will contain the final detail of the Booking ('the Booking Confirmation Form'), which the Client must sign and return to Hotel@Tzaneen.
Package Selection
The Client acknowledges that it has selected the itinerary and packages(s) constituting the Booking based on information gleaned from brochures and/or the Internet. It also acknowledges that such brochures and/or the Internet have been compiled and are managed and updated by the Principal over which Hotel@Tzaneen has no control. Accordingly, Hotel@Tzaneen cannot and does not guarantee that the itinerary and/or any packages will comply in whole or in part with such brochure and/or the Internet. Any right of recourse in that regard will be against the Principal.
Payment and Payment Terms
The balance of the Price is due not later than 7 (seven) days prior to check-in date [OR on or before the date specified in the Quotation or the Booking Confirmation Form]. Late payment may result in cancellation of the reservation by Hotel@Tzaneen and the Principal. Credit card payments are subject to due completion of and upon the terms and conditions specified in Hotel@Tzaneen's credit card authorization form.
Responsibility, Limitation of Liability and Indemnity
Packages are offered on the express condition that Hotel@Tzaneen, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss (financial or otherwise), damage, accident, injury, illness, harm, trauma, death, delay or inconvenience to or additional expense incurred by any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client whether on the tour or journey or not), to or of their luggage, or other property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of Hotel@Tzaneen whatsoever.
The Client indemnifies and holds harmless Hotel@Tzaneen, its employees and agents accordingly. Hotel@Tzaneen, its employees and agents shall furthermore not be liable for any indirect and/or consequential loss or damages whatsoever and howsoever arising.
Cancellation
In the event of the Client cancelling the Booking, Hotel@Tzaneen shall have the right to either claim the Deposit or to retain the Deposit and claim damages suffered by Hotel@Tzaneen.. The maximum cancellation fee, which may be imposed in the event of a Client cancelling, is as follows (Clients should also refer to the cancellation provisions contained in the Principal's Conditions or website. Principals may charge cancellation fees over and above those stated below):
- Deposit of 25% non-refundable
- 14 days prior to arrival: 50% of the Quotation Price
- 7 days prior to departure: 100% of the Quotation Price
Itinerary Variations and Transfers
While every effort is made to keep to the final itinerary, Principals and/or Hotel@Tzaneen reserve the right to make changes for the Client's convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary and this does not constitute any reason for a refund. It is the Client's duty to check each amendment to the itinerary and also to sign the final one.
Breakaways
While it is possible to break away from the itinerary, it is understood that such breakaways will be for the Client's account.
Special Requests
Clients who have special requests must specify such requests to Hotel@Tzaneen in the Enquiry or in response to the Estimate. Whilst Hotel@Tzaneen will use its best endeavours to accommodate such requests, it does not guarantee that it will.
Amendments
No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both the Client and a duly authorised representative of Hotel@Tzaneen.
Refunds
No refunds will be considered in any circumstances whatsoever by the Travel Agent. Refunds by the Principals will be subject to their terms and conditions. The Travel Agent is entitled to charge an administration fee for handling of refunds.
I, the undersigned, have read, understood and accept the above terms and conditions.
Name & Surname: ____________________ Signature (Client): ____________________ Date: ____________________
TEL: 015 307 7534 FAX: 015 307 7736 infotzaneen@hotelsa.co.za
www.hotelsa.co.za/tzaneen Makakota Street, Tzaneen, 0850